Issue

• This indicates the service account is unable to access one of the record tables (see the setup instructions for a complete list of tables that we access)

Resolution

• Validate that each selected crawl mode (i.e ITSM, APM, SPM) are applications which existing in the ServiceNow instance
• Ensure each of the outlined tables exist
• Validate the service account user has the appropriate roles (listed in the setup instructions) that are prerequisites to access those tables.
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If you are still having difficulty please reach out to us: https://support.glean.com.