Issue

The directory admin account you entered is missing privileges to list shared drives. 

Resolution

• Verify that the directory admin email you entered is valid and is an admin who has access to shared drives.
• If you have created a custom admin role, verify that the role you created has the following "Admin Console Privilege": Services > Drive and Docs > Settings

If you are still having difficulty please reach out to us: https://support.glean.com.